problema windows xp

[rignanese matteo]

Salve a tutti,
ho lo stesso problema di questa persona solo che io non ho capito come devo fare
potreste spiegarmelo x filo e x segno come fare?
eccovi il post:

http://www.MegaLab.it/forum/topic54615.html

sono nuovo e forse ho sbagliato sezione

alcuni passi li ho fatti:
Scarica HijackThis
Salvalo in una cartella (non aprirlo direttamente, sennò non farà i backup!)
Apri l'eseguibile
Clicca quindi su "Do a System Scan and Save a Logfile"
Attendi che finisca la scansione.

finita la scansione mi esce un documento con scritto:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14.39.11, on 25/04/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17023)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\Programmi\File comuni\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Programmi\Bonjour\mDNSResponder.exe
C:\Programmi\File comuni\InterVideo\RegMgr\iviRegMgr.exe
C:\Programmi\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\csrcs.exe
C:\Programmi\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
C:\DOCUME~1\GRAZIE~1\IMPOST~1\Temp\RtkBtMnt.exe
C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
C:\Programmi\iTunes\iTunesHelper.exe
C:\Programmi\Microsoft Office\Office12\GrooveMonitor.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\igfxext.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\DNA\btdna.exe
C:\Programmi\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICAE.EXE
C:\Programmi\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Programmi\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\Documents and Settings\GRAZIELLA MONTECALVO\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com/?o=101764&l=dis
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACA ... 8&m=aoa150
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
F2 - REG:system.ini: Shell=Explorer.exe csrcs.exe
F3 - REG:win.ini: load=C:\Documents and Settings\GRAZIELLA MONTECALVO\LOCALS~1\APPLIC~1\MICROS~1\mstsc.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Programmi\File comuni\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Programmi\AskBarDis\bar\bin\askBar.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Programmi\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Programmi\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Guida per l'accesso a Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmi\File comuni\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Programmi\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Programmi\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programmi\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Programmi\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Programmi\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Programmi\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AzMixerSel] C:\Programmi\Realtek\Audio\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
O4 - HKLM\..\Run: [snp2uvc] C:\WINDOWS\vsnp2uvc.exe
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Programmi\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [PLFSetL] C:\WINDOWS\PLFSetL.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Programmi\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Programmi\File comuni\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunServices: [csrcs] C:\WINDOWS\system32\csrcs.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\GRAZIELLA MONTECALVO\Impostazioni locali\Dati applicazioni\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Programmi\DNA\btdna.exe"
O4 - HKCU\..\Run: [swg] "C:\Programmi\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [\\Rignanes-f09e3a\EPSON Stylus DX4400 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICAE.EXE /FU "C:\DOCUME~1\GRAZIE~1\IMPOST~1\Temp\E_SB.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [YVIBBBHA8C] C:\DOCUME~1\GRAZIE~1\IMPOST~1\Temp\Ns1.exe
O4 - HKLM\..\Policies\Explorer\Run: [SessMgr] C:\WINDOWS\sessmgr.exe /waitservice
O4 - HKLM\..\Policies\Explorer\Run: [rsvp] C:\DOCUME~1\GRAZIE~1\IMPOST~1\Temp\rsvp.exe /waitservice
O4 - HKLM\..\Policies\Explorer\Run: [csrcs] C:\WINDOWS\system32\csrcs.exe
O4 - HKLM\..\Policies\Explorer\Run: [MakeBk] C:\WINDOWS\system32\msnmsg.exe
O4 - HKCU\..\Policies\Explorer\Run: [ClipSrv] C:\WINDOWS\clipsrv.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [DllHst] C:\DOCUME~1\GRAZIE~1\DATIAP~1\MICROS~1\dllhst3g.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [Logman] C:\Documents and Settings\GRAZIELLA MONTECALVO\LOCALS~1\APPLIC~1\MICROS~1\logman.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [SessMgr] C:\DOCUME~1\GRAZIE~1\DATIAP~1\MICROS~1\sessmgr.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [CmSTP] C:\DOCUME~1\GRAZIE~1\DATIAP~1\cmstp.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [MstInit] C:\DOCUME~1\GRAZIE~1\IMPOST~1\Temp\mstinit.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [MqtgSVC] C:\Documents and Settings\GRAZIELLA MONTECALVO\LOCALS~1\APPLIC~1\mqtgsvc.exe /waitservice
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVIZIO LOCALE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVIZIO DI RETE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [ComRepl] C:\DOCUME~1\GRAZIE~1\DATIAP~1\comrepl.exe /waitservice (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [MstInit] C:\DOCUME~1\GRAZIE~1\IMPOST~1\Temp\mstinit.exe /waitservice (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [DllHst] C:\DOCUME~1\GRAZIE~1\DATIAP~1\dllhst3g.exe /waitservice (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [Logman] C:\Documents and Settings\GRAZIELLA MONTECALVO\LOCALS~1\APPLIC~1\logman.exe /waitservice (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [Esent Utl] C:\DOCUME~1\GRAZIE~1\DATIAP~1\MICROS~1\esentutl.exe /waitservice (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [Cisvc] C:\Documents and Settings\GRAZIELLA MONTECALVO\LOCALS~1\APPLIC~1\cisvc.exe /waitservice (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [ComRepl] C:\DOCUME~1\GRAZIE~1\DATIAP~1\comrepl.exe /waitservice (User 'Default user')
O4 - Startup: Sommario di OneNote.onetoc2
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Programmi\InterVideo\Common\Bin\WinCinemaMgr.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Programmi\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O8 - Extra context menu item: Invia a periferica &Bluetooth... - C:\Programmi\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: Invia a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: I&nvia a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Programmi\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Programmi\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Programmi\File comuni\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Programmi\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Programmi\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Servizio di Google Update (gupdate) (gupdate) - Google Inc. - C:\Programmi\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Programmi\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Servizio iPod (iPod Service) - Apple Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Programmi\File comuni\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Programmi\Java\jre6\bin\jqs.exe

--
End of file - 12077 bytes

cosa devo fare ora?

[crazy.cat]

Rifai la scansione con hijackthis, selezioni le caselle di tutte queste righe e premi fix checked per eliminarle. Poi riavvia subito il pc.
F2 - REG:system.ini: Shell=Explorer.exe csrcs.exe
F3 - REG:win.ini: load=C:\Documents and Settings\GRAZIELLA MONTECALVO\LOCALS~1\APPLIC~1\MICROS~1\mstsc.exe
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\RunServices: [csrcs] C:\WINDOWS\system32\csrcs.exe
O4 - HKCU\..\Run: [YVIBBBHA8C] C:\DOCUME~1\GRAZIE~1\IMPOST~1\Temp\Ns1.exe
O4 - HKLM\..\Policies\Explorer\Run: [SessMgr] C:\WINDOWS\sessmgr.exe /waitservice
O4 - HKLM\..\Policies\Explorer\Run: [rsvp] C:\DOCUME~1\GRAZIE~1\IMPOST~1\Temp\rsvp.exe /waitservice
O4 - HKLM\..\Policies\Explorer\Run: [csrcs] C:\WINDOWS\system32\csrcs.exe
O4 - HKLM\..\Policies\Explorer\Run: [MakeBk] C:\WINDOWS\system32\msnmsg.exe
O4 - HKCU\..\Policies\Explorer\Run: [ClipSrv] C:\WINDOWS\clipsrv.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [DllHst] C:\DOCUME~1\GRAZIE~1\DATIAP~1\MICROS~1\dllhst3g.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [Logman] C:\Documents and Settings\GRAZIELLA MONTECALVO\LOCALS~1\APPLIC~1\MICROS~1\logman.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [SessMgr] C:\DOCUME~1\GRAZIE~1\DATIAP~1\MICROS~1\sessmgr.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [CmSTP] C:\DOCUME~1\GRAZIE~1\DATIAP~1\cmstp.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [MstInit] C:\DOCUME~1\GRAZIE~1\IMPOST~1\Temp\mstinit.exe /waitservice
O4 - HKCU\..\Policies\Explorer\Run: [MqtgSVC] C:\Documents and Settings\GRAZIELLA MONTECALVO\LOCALS~1\APPLIC~1\mqtgsvc.exe /waitservice
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [ComRepl] C:\DOCUME~1\GRAZIE~1\DATIAP~1\comrepl.exe /waitservice (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [MstInit] C:\DOCUME~1\GRAZIE~1\IMPOST~1\Temp\mstinit.exe /waitservice (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [DllHst] C:\DOCUME~1\GRAZIE~1\DATIAP~1\dllhst3g.exe /waitservice (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [Logman] C:\Documents and Settings\GRAZIELLA MONTECALVO\LOCALS~1\APPLIC~1\logman.exe /waitservice (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [Esent Utl] C:\DOCUME~1\GRAZIE~1\DATIAP~1\MICROS~1\esentutl.exe /waitservice (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [Cisvc] C:\Documents and Settings\GRAZIELLA MONTECALVO\LOCALS~1\APPLIC~1\cisvc.exe /waitservice (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [ComRepl] C:\DOCUME~1\GRAZIE~1\DATIAP~1\comrepl.exe /waitservice (User 'Default user')

Dopo il riavvio controlla se è ancora presente questo file C:\WINDOWS\system32\csrcs.exe e nel caso cancellalo.

Poi ti consiglio di cambiare antivirus con avast o avira gratuiti, avg si è "dimenticato" di tutto nel tuo povero pc.
Con l'antivirus nuovo poi fai una scansione completa del tuo pc perché ci potrebbero essere altre sorprese che non si vedoon nel log.

[rignanese matteo]

, c'è l'o fatta, ora non esce piu...
sto scaricando avira free. tutto ok

[RedRob]

Devi disinstallare super-bene AVG altrimenti ti andrà in conflitto con Avira.