Ho un problema sul pc aziendale con il processo spoolsv.exe
In pratica quando apro le applicazioni di office si chiudono automaticamente notando sul task manager che il processo spoolsv.exe aumenta la % di cpu utilizzata da 0 fino al 70 % sembrerebbe l'effetto di un virus ma nn so di preciso quale sia.
Lo stesso problema avviene anche quando si preme il tasto stampa nel menu file di tutti i programmi quali explorer mozilla acrobat......etc.
posto anche il log di hijackthis
Logfile of HijackThis v1.99.1
Scan saved at 10.43.31, on 19/07/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Programmi\AOL\Active Virus Shield\avp.exe
C:\WINNT\System32\svchost.exe
C:\Programmi\Ahead\InCD\InCDsrv.exe
C:\WINNT\System32\mgabg.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\XSM.EXE
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\PDesk.exe
C:\Programmi\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Programmi\File comuni\FotoNation\EvLstnr.exe
C:\WINNT\System32\usbtapnp.exe
C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
C:\Programmi\Ahead\InCD\InCD.exe
C:\Programmi\Java\jre1.5.0_10\bin\jusched.exe
C:\Programmi\AOL\Active Virus Shield\avp.exe
C:\WINNT\system32\internat.exe
C:\Programmi\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Programmi\Microsoft Office\Office\1040\OLFSNT40.EXE
C:\Programmi\Windows LPR Spooler\Wlprsp32.exe
C:\Programmi\WinZip\WZQKPICK.EXE
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\WINNT\system32\wuauclt.exe
C:\Programmi\Java\jre1.5.0_10\bin\jucheck.exe
C:\Programmi\Mozilla Firefox\firefox.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\pcdoc001\Impostazioni locali\Temp\HijackThis.exe
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programmi\Java\jre1.5.0_10\bin\ssv.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Matrox Powerdesk] C:\WINNT\System32\PDesk.exe /Autolaunch
O4 - HKLM\..\Run: [MGA_CD_Install] E:\mgasetup.exe /No_Welcome /Lang:Italiano
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Programmi\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [EVENTLISTENER] C:\Programmi\File comuni\FotoNation\EvLstnr.exe
O4 - HKLM\..\Run: [USBTA] C:\WINNT\System32\usbtapnp.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Programmi\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programmi\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [AVP] "C:\Programmi\AOL\Active Virus Shield\avp.exe"
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Programmi\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Porta Symantec Fax Starter Edition.lnk = C:\Programmi\Microsoft Office\Office\1040\OLFSNT40.EXE
O4 - Global Startup: Windows LPR Spooler.lnk = C:\Programmi\Windows LPR Spooler\Wlprsp32.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Programmi\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Net2Phone - {4B30061A-5B39-11D3-80F8-0090276F843F} - http://www.net2phone.com/ (file missing)
O9 - Extra 'Tools' menuitem: Net2Phone - {4B30061A-5B39-11D3-80F8-0090276F843F} - http://www.net2phone.com/ (file missing)
O16 - DPF: {511F39B7-8852-11D5-B93E-00609704F4A7} (PNetCompoundFileHandler Class) - https://collaboration.gepower.com/class ... lerExt.cab
O16 - DPF: {77645E00-8794-11D5-B93D-00609704F4A7} (DWGPlugin Class) - https://collaboration.gepower.com/class ... ginExt.cab
O16 - DPF: {77645E02-8794-11D5-B93D-00609704F4A7} (DGNPlugin Class) - https://collaboration.gepower.com/class ... ginExt.cab
O16 - DPF: {77645E03-8794-11D5-B93D-00609704F4A7} (P3Plugin Class) - https://collaboration.gepower.com/class ... ginExt.cab
O16 - DPF: {77645E04-8794-11D5-B93D-00609704F4A7} (ZIPPlugin Class) - https://collaboration.gepower.com/class ... ginExt.cab
O16 - DPF: {F84E8AB8-4FFD-49ED-9547-9E2C9977C284} (PNetUpload Control) - https://collaboration.gepower.com/class ... oadExt.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D782C847-C0B1-40EF-B7AF-4D4B8B4EFC58}: NameServer = 192.168.10.206
O20 - Winlogon Notify: klogon - C:\WINNT\system32\klogon.dll
O23 - Service: Active Virus Shield (AVP) - Unknown owner - C:\Programmi\AOL\Active Virus Shield\avp.exe" -r (file missing)
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Programmi\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Servizio amministrativo di Gestione disco logico (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Programmi\Ahead\InCD\InCDsrv.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Ahead Software AG - C:\Programmi\Ahead\InCD\InCDsrv.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\System32\mgabg.exe
O23 - Service: Xerox Advanced Windows Services (XSM) - Unknown owner - C:\WINNT\System32\XSM.EXE
Grazie a tutti per l'aiuto che mi riuscirete a dare