MegaLab.it

Ciao a tutti. Sono nuova del forum. Non è che per caso qualcuno può darmi una mano? Ogni tanto mi sono ritrovata qualche virus cancellato automaticamente dal norton. Il problema sorge oggi quando ho rinnovato l'abbonamento al norton personal firewall. Mi danno un codice per poter attivarlo. Non riesco ad entrare nel firewall perché mi dice che non è correttamente istallato e mancano delle componenti e non è un problema di abbonamento...E' sempre andato!!!
Ho provato a fare un log:

Logfile of HijackThis v1.99.1
Scan saved at 20.49.43, on 04/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Programmi\File comuni\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\Explorer.EXE
c:\Programmi\Norton AntiVirus\navapsvc.exe
c:\Programmi\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
c:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe
C:\Programmi\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Programmi\Lexmark X1100 Series\lxbkbmgr.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programmi\Lexmark X1100 Series\lxbkbmon.exe
C:\Programmi\iTunes\iTunesHelper.exe
C:\Programmi\QuickTime\qttask.exe
C:\Programmi\Messenger\MSMSGS.EXE
C:\Programmi\Microsoft ActiveSync\WCESCOMM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\Programmi\HP\Digital Imaging\bin\hpqtra08.exe
C:\Programmi\Nokia\PC Suite for Nokia 6600\ectaskscheduler.exe
C:\Programmi\WinZip\WZQKPICK.EXE
C:\Programmi\ZyDAS\ZD1211 802.11g Utility\ZDWlan.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Documents and Settings\Proprietario\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qit10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qit10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qit10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qit10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qit10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qit10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programmi\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Programmi\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Programmi\File comuni\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "c:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] c:\Programmi\File comuni\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Programmi\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Programmi\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\PRESAR~1\Presario\XPHWWRP4\plugin\bin\PCHButton.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Programmi\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Programmi\File comuni\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programmi\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Programmi\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: PCSuiteperNokia6600 Detect.lnk = ?
O4 - Global Startup: PCSuiteperNokia6600 TS.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Programmi\WinZip\WZQKPICK.EXE
O4 - Global Startup: ZDWlan.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Crea preferiti portatile - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Programmi\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Programmi\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Crea preferiti portatile... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Programmi\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsup ... SupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 1625272031
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {8F48147B-78D9-40F9-ACC0-BDDE59B246F4} (AccountHelper Class) - https://ssl.tele2.com/inc/accounthelper.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsup ... mAData.cab
O16 - DPF: {CE69F98F-2AF3-4306-BAC6-A79070EDA1B4} (Zylom Loader Object) - http://eu.download.games.yahoo.com/zylo ... loader.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Servizio Norton AntiVirus Auto-Protect (navapsvc) - Symantec Corporation - c:\Programmi\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Programmi\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe

Ciao e un caloroso benvenuto!!

ti dico subito:

Sospetti:

C:\WINDOWS\ALCXMNTR.EXE Controlla con uno scanner antivirus
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
Se li conosci altrimenti cancellali:

C:\Programmi\ZyDAS\ZD1211 802.11g Utility\ZDWlan.exe Controlla con uno scanner antivirus
O4 - HKLM\..\Run: [HPHUPD05] c:\Programmi\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe Sconosciuto
O4 - Global Startup: PCSuiteperNokia6600 Detect.lnk = ?
O4 - Global Startup: PCSuiteperNokia6600 TS.lnk = ?
O4 - Global Startup: ZDWlan.lnk = ?
O16 - DPF: {8F48147B-78D9-40F9-ACC0-BDDE59B246F4} (AccountHelper Class) - https://ssl.tele2.com/inc/accounthelper.cab

inutili:

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

C:\WINDOWS\ALCXMNTR.EXE
Scheda audio realtek, da non toccare

C:\Programmi\ZyDAS\ZD1211 802.11g Utility\ZDWlan.exe
Ad occhio è una scheda di rete W-fi.

04 - HKLM\..\Run: [HPHUPD05] c:\Programmi\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
Progamma della Hp per uno scanner (forse).

O16 - DPF: {8F48147B-78D9-40F9-ACC0-BDDE59B246F4} (AccountHelper Class) - https://ssl.tele2.com/inc/accounthelper.cab
Abbonata a tele2?

questi si sono inutili e da togliere:
O4 - Global Startup: PCSuiteperNokia6600 Detect.lnk = ?
O4 - Global Startup: PCSuiteperNokia6600 TS.lnk = ?
O4 - Global Startup: ZDWlan.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

Che versione di norton firewall è?
Hai qualche codice di errore quando vai a reinstallarlo?

ciao ragazzi. Grazie per il benvenuto e grazie per avermi prestato attenzione in così poco tempo. Si sono abbonata a tele2. La versione del Norton firewall è 2003. Però non ho mai provato a disintallarlo perché non ho il cd in quanto il programma era già istallato quando ho comprato il computer nuovo. Non ho ancora provato a cancellare ciò che mi avete scritto perché sono nel marasma più totale con il lavoro. Comunque nel week-end lo faccio e ve lo farò sapere. Grazie ancora. Gibaegibo